Frequently Asked Questions
Everything you need to know about our premium kitchen essentials.
What makes Misen cookware different from other brands?
We focus on high-quality materials like 5-ply stainless steel and carbon steel, combined with thoughtful design. By selling directly to you, we offer professional-grade kitchen tools at a fraction of the traditional retail cost.
How should I care for and clean my Misen knives?
To maintain the edge and integrity of the steel, we recommend hand-washing your knives with warm, soapy water and drying them immediately. Avoid the dishwasher, as high heat and harsh detergents can damage the blade and handle.
What is your shipping policy?
We offer free standard shipping on all orders over $75 within the contiguous United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days.
Do you offer a trial period or guarantee?
Yes! We offer a 60-day home trial. If you aren't completely satisfied with your purchase, you can return it within 60 days for a full refund. We also provide a lifetime guarantee against manufacturing defects.
Can Misen cookware be used on induction cooktops?
Absolutely. Our Stainless Steel and Carbon Steel collections are fully induction-compatible, as well as safe for use on gas, electric, and glass stovetops.
How do I return an item?
Returning an item is easy. Simply visit our online Returns Portal with your order number and zip code to generate a prepaid shipping label and initiate your refund or exchange.